FAQs

Learn about the frequently asked questions regarding the AndDone portal.

• How do I reset my password?
• What are the password requirements?
• 1099-K Explained
• What are ACH chargebacks and the reasons for them?
• I have received payment confirmation, why hasn’t it shown up on my statement?
• Is this payment secure?
• How long does it take to receive money after a payment is settled?
• How do I clear my cache?
• How do I report an issue/bug?
• What is PCI DSS compliance?
• How do I submit a support request?
• What is the technology fee and how is it calculated?
• Where can I request training from a real person?
• Glossary of Terms
• Understanding credit card chargebacks
• How do I send a shopper a receipt?